Getting started! 

1. Once you are approved and logged into your profile portal, you will be able to make some customizations such as adding your profile image, seller shop logo image, and your store's banner image. These all display on your Shop's profile page along with any uploaded products. You can add store details and other information that you deem necessary between you and the customer regarding your products.  

2. You will notice the Navigation Menu up top with several tabs to choose from.  

• The Profile Tab is where you will find My Account, Payment Details, Feedback (received), and Merchant Notifications pages   
• Payment Details is where you will select and add your Payment Details on how you would like to be  paid for your orders on Payout dates.  This needs to be completed as soon as possible and accurately in order to get Payouts in a timely manner and correctly submitted. 

• The Marketplace Terms Tab is where you will find Marketplace Terms of Service, Seller Fee Structure, Getting Started Information, Open Marketplace Area Information for Sellers, Customer Return and Shipping Policies and Terms & Conditions (Terms of Service), and Privacy Policy.  Please review each of these important Pages.

• The Products tab is where you will find- Products Listings and other Product relevant pages.

• The Product Listings is the page where you will see your current listed products and this is where you will use the Add Product button up top to add a new listing for review. You can edit your product listings from this page also. You can also delete or disable your product from here.

• When adding a new product, if you are wanting that product to display in the Open Marketplace area, remember to add the 'Marketplace' Tag in the Product Tag field. You will have to select a Product Type first and then click away from that field or click 'Save Changes' button first in order to display the Product Tag field. 

• Please be mindful to enter correct weight information when adding product information. If the weight is incorrect when the item is shipped per label and needs to be adjusted, then the adjustment will be deducted from the seller's earnings.

• The Orders tab is where you will find- Orders Listing, Order Payments, Commission Listing, RMA listing, Draft Orders, and Automated Seller Invoice.
• The Orders Listing is where you will find the list of orders you have received.
• The Order Payments is where you will find the list of payments received from the admin on Payouts.
• The Commission listing is where you will find the list of all commissions charged per product from your orders.
• RMA listing is where you will find any RMA requests for returns.

 3. For Shipping-- We ask that your items are ready to ship within 2 days. Please only upload products to the marketplace that are ready to ship. There is a feature that allows you to schedule when the product will be for sale at a later date or when it will post at a later date. 'Add the Product' first and Save Changes, then Once approved by admin, the option to set at a future date will show available in the edit Product page. 
Unless your item is customizable or marked made to order and requires a longer time to prepare for shipment, please be mindful of Customer experience with lengthy shipments. This experience impacts the whole of customer perspective when shopping the marketplace.

Note- This page is updating often. We will do our best to notify you of additional changes as they are updated.  

Last updated: 12/02/2024